Sales and Shipping - Terms and Conditions


Phone:  650.355.8767



Please Order with confidence!  Your satisfaction is our guarantee! If the quality of your purchase does not meet your expectations, please contact us for an exchange, credit or refund.


Minimum Order: None

We accept Master Card, Visa and Discover credit cards.


Shipping Methods:


Federal Express; Priority Overnight, 2nd Day or Express saver. The Blooming and budded material and "Gifts" need to be shipped Priority Overnight to ensure their save arrival.

United States Postal Service- Mail, either Priority 1 to 3 days or  Express mail overnight. To use USPS a call or Email or Fax is necessary, as our normal shipping is Fed Ex

USPS is not listed in our our shopping cart, so a separate contact will be necessary to start the process.

Packing and shipping charges are based on the size and weight of the plants and the dimensions of the box.

We do ship to: Puerto Rico and Hawaii with extra documentation ( cities- Hawaii) however there will be a cost for inspection and cites fee. We will check with Ag at time of shipment, about 50.00.

Sorry at this time we do NOT ship out of the country.


We guarantee safe delivery of your plants year round.   Due to handling by carriers beyond our control, we cannot guarantee all flowers/buds will arrive in perfect condition.  We will not replace plants that arrive with damaged flower spikes/ buds. These plants will re-bloom with proper care the next season.

Winter shipments are very well insulated and are packed with chemical heat packs.  Winter shipments are held until temperatures are above 45 degrees at all points in the shipping process.

We ship Monday, Tuesday and Wednesday AM only, except on Holiday weeks. We do this to insure the plants arrive safely and not spend any time in a "freight depot" over the weekend.

Over-Night "Special Orders" and Blooming Gift orders must arrive to us no late than 10:00 Am to insure proper handling and delivery.

Plant Sizing information or codes:  BS-P 45 ( this means Blooming size plant in a 4 to 4 3/4 size pot)

BS-P- Bloom size Pot                    BS-Mnt Bloom size Mount         BS-Bsk Bloom size Basket

NBS-P Near Bloom size Pot      NBS-Mnt Near Bloom Size Mount    NBS-Bsk Near Bloom size Basket

NBS- Means Plants near blooming size, 1 to 2  growing seasons needed to become flower size

SLD- Seedlings; most Plants need 3 to 4 growing seasons to become flowering size

White Oak Orchids sells mostly plants at or flowering size to ensure you the customer has the best chance to flower and enjoy you choice of our healthy and beautiful orchids.

Returns/ Exchanges: Please notify us immediately via phone or email if your plants are damaged in shipment.  Due to the nature of live orchids, we regret that we cannot honor claims reported after 7 days of shipment. Do not refuse or return a shipment without notifying us first.  Since these are rare occurrences, please contact us to help us determine if you should send the shipment back at your expense or whether a photo of the damage will suffice for a replacement.

Conditions: All prices of plants and supplies are subject to change without notice.  All items are subject to prior sale; offerings may be withdrawn without prior notice.  We make every effort to label plants correctly, but in any event, our liability is limited to the purchase price of the plant involved.  White Oaks Orchids does not guarantee the blooming of any particular plant. All plants leaving our nursery are well grown and carefully inspected of any signs of disease, pests or viruses.  To the very best of our abilities, plants leave free of disease and pests.  Orchids are living things and can acquire pests and disease at any time.

Sales Tax: California sales tax of 9.50% ;will be added to all orders destinations in California. Call if you have special needs or a Tax ID number that excludes you from this. We will be glad to accommodate your special needs.

Confidentiality: We will not sell or provide your contact information to any other organization or business.  Your privacy is safe with White Oaks Orchids.

All Terms and Conditions are subject to change and can do so with out notice.

Thank You for reading our Sales and Conditions pages; feel free to contact us about any parts of this document that you might have questions about.



081510 @ whiteoakorchids.com